After you have placed an order, you will receive an order confirmation (confirmation that the order has been received by the webshop).
As soon as your order is dispatched, you will receive an email informing you of this. Your order will then be processed by a postal company. They are responsible for the actual delivery. If your order has not arrived four business days after you received the ‘dispatched’ email, please contact our customer service.
As soon as your order is dispatched, you will receive an email informing you of this. If you have not received this mail yet, your order has not been dispatched yet. It can take a few days before your order is dispatched.
If the items you have received do not match your order, please contact customer service.
Once you have placed an order and paid for it, it is no longer possible to change the items ordered.
If you would like to change the delivery address, you can contact customer service. Whether this is still possible depends on whether your order is already being processed.
This depends on whether the order is already being processed. In this case you can contact customer service. If it is possible to cancel the order, the payment will be refunded to your account within a few days. In summer (July and August) and during the Christmas period. It may take longer to process the cancellation.
We accept payment through iDEAL, credit cards, and invoice.
Yes, orders are sent out in one delivery.
Yes, it is possible to send your order to a PO Box address.
Yes, at additional cost, depending on the destination. You can enquire about these costs through customer service.
The order will be delivered as a parcel. The parcel can be followed using the Track & Trace code. The postman will ring the doorbell to deliver the parcel. If you aren’t home, they will leave a note to make a new appointment with the postal service.
An order that doesn’t fit through the letterbox will be sent as a parcel with a tracking code. You can use this to follow the delivery. After clicking on the Track & Trace code, you may receive the following message: ‘no packages found for this combination’. This refers to the combination of the code and the postal code where the parcel will be delivered. It is possible that you are seeing this message because the postal company has not processed the Track & Trace code yet. In that case, you can view the status of your order the next business day. If you have not received your order three days after it has been dispatched and you still see this message, please contact our customer service.
Delivery Times & Rates
The delivery time is 5 business days (provided the items are in stock). Delivery depends on how quickly the order is processed by the postal company (see ‘Delivery’). During the summer holidays (July and August) and during Christmas time, some items may take substantially longer to deliver.
After placing an order, you will receive an order confirmation via email. As soon as your order is shipped, you will be notified via email.
You can only choose a delivery time if you have ordered a parcel to be sent to an address in the Netherlands. You will receive a separate email asking you to indicate when you wish to receive the parcel (only in the daytime). If your order fits through the letterbox, it is not possible to choose a delivery time.
If you want to exchange or return an item, please use the Returns Form. You can return an item or the whole order within 14 days after receiving the delivery. You can return the item (and the completed form) to the address below. As soon as the return shipment has been received and processed, the payment will be refunded to your account within 30 days.
Please send your returns to the following address:
T.a.v. Hexspoor E-fulfilment
Van Salmstraat 54
5281 RS Boxtel
(Return postage is at your own cost).
Returns are processed within 14 days after we receive them.
You can make an account during the order process.
You don’t need to have an account to place an order. You can place an order without an account. If you are planning to place more orders in the future, it is of course practical to create an account so that your details are stored.
If you click on ‘Forgot password’, you will receive your password via email so that you can log in again.
Please contact customer service to find out which email address is linked to your account.